20+ years of experience - consumer rating 9.1 - Member of ABTA and ATOL
  1. Memberships
  2. Is Eliza was here a member of ABTA, SGR and ATOL?

Help center

Is Eliza was here a member of ABTA, SGR and ATOL?

ABTA

When you book a package holiday that does not include travel by air, you are financially protected by ABTA. Eliza was here is a trading name operated by Sunweb Group GmbH. Sunweb Group GmbH's membership number is Y3497. For more information on what this means to you, visit our Financial Protection page.


We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at https://www.abta.com/.


ATOL

All flight inclusive packages booked from 01-02-2023 are financially protected by ATOL. Eliza was here is a trading name operated by Sunweb Group GmbH. Sunweb Group GmbH's ATOL number is #11956. For more information on what this means to you, visit our Financial Protection page.

SGR

If your flight package was booked before 01-02-2023 then your flight-inclusive holiday is financially protected by an institution called SGR. Eliza was here is a trading name operated by Sunweb Group GmbH. Sunweb Group GmbH's membership number is 3609.


For further information please contact SGR:


Adress:

Admiraliteitskade 73

3063 ED Rotterdam

The Netherlands

Phone number: +31 (0)10 414 6377

Website: https://www.sgr.nl/english/

Has this question been useful? Yes / No
Thank you! We are happy to hear that we have resolved your doubts.

We are sorry to hear this.

Don't hesitate do contact us using the contact information below so we can help answer your questions.

WhatsApp or call us!

You can call us or send a WhatsApp
message via the following phone number:
+442076608450.

Opening hours:
Mon-Fri 8:00-17:00 
Sat-Sun Closed 
Click here to view our adjusted opening
hours

 

Send us an email  

Do you have a question? You can contact us by sending an email via our contact form.

Live chat

When our live chat is available, it shows up on your screen and you can start a conversation with one of our specialists immediately.  



My Eliza

Use your account to: 

  • Check your booking
  • Change your booking
  • Cancel your booking 

Go to My Eliza 

Special holidays

Do you want advice for a custom holiday? Use one of our forms to specify how we can help! 

Request a tour/custom holiday

Business address

Eliza was here
Part of Sunweb Group UK Ltd
83 Victoria Street
London
SW1H 0HW
United Kingdom

Social media

Ask your question via Facebook Messenger or Instagram DM. 

About Eliza was here

  • Eliza's story 
  • Working at Eliza was here 
  • Organisation 
  • Collaboration 

Read more

WhatsApp or call us!

You can call us or send a WhatsApp
message via the following phone number:
+442076608450.

Opening hours:
Mon-Fri 8:00-17:00 
Sat-Sun Closed 
Click here to view our adjusted opening
hours

 

Send us an email  

Do you have a question? You can contact us by sending an email via our contact form.

Live chat
When our live chat is available, it shows up on your screen and you can start a conversation with one of our specialists immediately.  



My Eliza

Use your account to: 

  • Check your booking
  • Change your booking
  • Cancel your booking 

Go to My Eliza 

Special holidays

Do you want advice for a custom holiday? Use one of our forms to specify how we can help! 

Request a tour/custom holiday

Business address

Eliza was here
Part of Sunweb Group UK Ltd
83 Victoria Street
London
SW1H 0HW
United Kingdom

Social media

Ask your question via Facebook Messenger or Instagram DM. 

About Eliza was here
  • Eliza's story 
  • Working at Eliza was here 
  • Organisation 
  • Collaboration 

Read more