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At Eliza was here, your flight holiday always includes a rental car. This gives you the freedom you need to go out and about. Our rental cars are all-inclusive, meaning that all insurances are included.
On this page, you will find more information about car hire: before, during, and after booking. Navigate directly to:
To ensure quality and service, we work with our partner Sunny Cars. Sunny Cars' rental cars always include insurance.
Sunny Cars' emergency number can be reached 24-7.
1. How old do I need to be to rent a car?
This varies by destination. Because Sunny Cars works with different local rental companies at each destination, different rental conditions apply. When making your booking, you can find the corresponding conditions including the name of the local car rental company in step 1 of the booking process. Here you can check if and what the minimum and maximum age is for renting the car. Please note that supply and prices fluctuate.
2. What is included?
Your flight holiday includes a rental car for the entire period. The rental car is always fully insured. There is no need to book extra insurance. You pay locally for optional extra services or accessories.
Although the car is all-in insured, this does not cover damage caused by:
3. What do I need to have in order to rent a car?
In order to rent a car, the main driver must have a credit card with PIN in his own name. In addition, you must possess a valid EU driving license, as well as a valid ID.
4. How many cars are included in my booked flight?
One car rental class small is included with each flight booked, even when selecting several room types or persons. If you wish to make use of multiple rental cars, please contact us to discuss options and prices. Please note that each hire car requires a unique main driver who, amongst other things, has a credit card with a PIN in his own name.
5. I am considering booking a flight where I will drop off the hire car at a different destination than where I pick it up. What do I need to pay attention to?
You can find more information on this subject here.
8. Can I choose an automatic car?
After booking, we can review the options of this for you. If there is availability, the proposal we can make is based on the then current availability and prices. Please note that availability and prices fluctuate and can change at any time. You decide whether you agree with the proposal. If not, you have the option to cancel the rental car free of charge up to 1 working day before departure.
9. Can I add a child seat?
You certainly can! In the booking steps and in My Eliza you can book several extras including a child seat. The cost of the child seat can be found in the car rental terms and conditions in the booking process, on the My Eliza page or on your car voucher. The cost of booking a child seat is not included in the car rental price and is charged to you by the local car rental company.
10. Can I rent several cars?
Are you going on holiday with four or more family members or friends? Then it is advisable to select an upgrade or rent an extra car. In the booking steps, you can see how many seats and trunk space the hire car has.
Please note that only all passengers are only insured if the hire car has enough seatbelts for the number of passengers. From Economy class onwards, 5 seatbelts are guaranteed.
Would you like to book an additional car? Then contact us at info@elizawashere.co.uk (don't forget to mention your booking number).
11. Are there any other mandatory conditions?
Yes, there are other mandatory conditions for car rental. You will find these in booking step 1 at the desired rental car class including name of the local car rental company of the then current offer. Please note that the offer and prices fluctuate. It is important to read the car rental terms and conditions carefully to avoid any misunderstandings. For example, check how long you need to have a valid driver's license. You also need to be able to show the car rental voucher (digitally) at all times, but you can easily find this digitally in My Eliza or in the Eliza was here app.
12. Can I check in online for my rental car?
If your car voucher on page 2 shows an 'check in online' button, it is possible to check in online for the rental car before departure. This is possible up to 24 hours before arriving at the airport. By checking-in in advance, you make sure the rental contract is already filled out by the time you pick up the rental car.
13. Can I still collect my rental car if my flight arrives later than the rental desk closing time?
When you have booked flights with us, the local car rental company can tell if there is a delay. So you don't have to worry about that. Are you more than 2 hours late? Then it is still wise to call the Sunny Cars emergency number. This number can be found in the green box on the car rental voucher.
14. What am I expected to do when I pick up and return the car?
You must return the hire car with the same fuel level as you picked it up. So check this carefully when you pick up the car. It is advisable not to make any other arrangements, as this will often be more expensive. Before taking the rental car to your destination, take a quick look around the car to note any previous damage.
Don't forget to take all your private belongings with you when you return the car. Keep the hire contract, signed locally, for at least eight weeks. Did you make any damage? Then keep the damage report for at least 8 weeks.
15. What should I do if I have sustained damage?
Did you accidentally suffer damage while driving? Don't panic. You are fully insured. Fill in a damage form immediately and then contact the rental company. The phone number of the local rental company can be found written on the papers you receive when you receive the car. Together, we will determine whether you can continue driving the rental car or whether you need replacement transport. Report the damage to us via info@elizawashere.co.uk.
The local partner will write off the damage amount up to a maximum of the full deposit. He will determine the exact damage and charge you the difference between actual damage and deposit amount. The entire damage amount will be reimbursed if you declare it to us. Once back in the Netherlands, you can claim the damage via Eliza was here. Please contact us so that we can inform you about the necessary information and documents we need to help you.
16. Can I change and/or (upon request) upgrade my rental car shortly before departure?
You can do so by contacting us. Please note that availability may be more limited shortly before departure. Should a change not be available we will look for a suitable alternative within the possibilities of our car rental partner Sunny Cars. Any additional costs will be at your own expense. Should no suitable alternative be found, you have the option to cancel the rental car free of charge up to 1 working day before departure.
When you arrive at your holiday destination, your rental car is waiting for you. Ready to discover your surroundings. What are some final tips for you to keep in mind?
In our handy app, you will find your car rental voucher, as well as an easy link to guide you to your holiday spot using Google or Apple Maps.
