20+ years of experience - consumer rating 9.1 - Member of ABTA and ATOL
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Financially protected

Complete assurance that your holiday is financially protected

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Total financial protection

Have complete confidence that your holiday is fully financially protected by ATOL

As an online tour operator, we understand just how important financial protection is for your holiday. We let you build and personalise your package holiday to suit your needs. You can choose if you want to fly or drive. Choose which day you prefer to arrive on and for how long you want to stay for.

Eliza was here is a trading name operated by Sunweb Group GmbH. Sunweb Group GmbH is a member of ATOL. Meaning you can fly with confidence knowing you are financially protected by ATOL. Or book a self-drive holiday where you can travel safely in the knowledge you are fully protected by ABTA.

At Eliza was here, we want to give you the flexibility to design your holiday. Have your holiday, your way and with financial protection to match. 

  • ATOL membership (11956)
  • ABTA membership (Y3497)

ATOL 

What is ATOL financial protection?

ATOL stands for Air Travel Organisers Licence and is a scheme that protects you when you book a package holiday that includes a flight.  ATOL protection covers you both before and during your trip until you arrive home. When you purchase a flight inclusive package from Eliza was here it is ATOL protected and you will receive an ATOL Certificate. The certificate will show you who and what is covered, as well as provide guidance on what to do in the unlikely event that Eliza was here stops trading. ATOL financially secures your package holiday via the Air Travel Trust which is funded by ATOL holders. Customers may contact the CAA (Civil Aviation Authority, Aviation House, Beehive Ringroad, Crawley, West Sussex, RH5 0YR, tel. 0330-0221500, email: claims@caa.co.uk, website: caa.co.uk). More information can be found at atol.org.

Eliza was here is a trading name operated bij Sunweb Group GmbH

The ATOL license number of Sunweb Group GmbH is 11956 

Important information: 
Package holidays including flight booked from 01/02/2023 are protected by ATOL. Package holidays including flight booked before this date are protected by SGR. For further information contact SGR: Admiraliteitskade 73, 3063 ED Rotterdam, Netherlands, tel: +31 (0)10 414 6377, website: https://www.sgr.nl/english/.

ABTA  - Financial protection for holidays excluding flights

Your booking is safe and secure. We are a member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct. ABTA and ABTA Members help holiday makers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE19EQ. Tel: 020 3117 0500 or go to https://www.abta.com/.

Eliza was here is a trading name operated by Sunweb Group GmbH

The ABTA license number of Sunweb Group is Y3497

 

Shopping Secure & E-commerce Europe

Shopping Secure is the international trademark on online shopping of Thuiswinkel.org. Thuiswinkel.org is the Dutch trade organisation of companies that carry the Thuiswinkel trade mark and monitors the trade mark. The members of the trade association work in accordance with the Thuiswinkel code of conduct, which are based on European and national laws-, regulations and guidelines, binding general terms and conditions and adequate dispute resolution. More information here. Based on the Shopping Secure certification, Sunweb is affiliated with the European Multi-Channel and Online Trade Association (E-commerce Europe), a European quality mark for web shops (https://www.ecommerce-europe.eu/).