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  1. Payment methods
  2. What are the payment options?

Help center

What are the payment options?

We offer the following payment options:

  1. Mastercard 
  2. Visa
  3. Trustly (instant bank payment)
  4. Bank transfer* 

*It is not possible to pay via bank transfer to secure a booking including flights. You will have to pay the deposit using Visa/Mastercard for this. If you have booked a holiday more than 6 weeks before departure, you will be able to pay the remaining balance via bank transfer. 

Internet banking

With the use of internet banking, you can transfer the payment to our bank account stating your booking number. Please note: for departures within one week, please pay via Visa or Mastercard to prevent any potential delays. 



Payment from abroad

If you want to pay from abroad then you can transfer the outstanding payment to our bank account. You need the following details for this:

Bank: Lloyds TSB

Account number: 21109768

Bank Sort Code: 306541

BIC/SWIFT code: LLOYDGB21682

IBAN code: GB09 LOYD 3065 4121 1097 68



Important tips: Please remember to include your booking number. Please note: For transfers from abroad we require a proof of payment/booking from your bank to be sent to our fax number.



We will send an automatic confirmation email via email as soon as the payment has been processed by our admin team. If you do not receive a confirmation from us within a week, please refer to your bank and send us your proof of payment via email and we will look into the situation and get back to you. 



If you stick to the payment deadlines, we will send you your travel documents 7-10 days before departure. 

 


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Don't hesitate do contact us using the contact information below so we can help answer your questions.

WhatsApp or call us!

You can call us or send a WhatsApp
message via the following phone number:
+442076608450.

Opening hours:
Mon-Fri 8:00-17:00 
Sat-Sun Closed 
Click here to view our adjusted opening
hours

 

Send us an email  

Do you have a question? You can contact us by sending an email via our contact form.

Live chat

When our live chat is available, it shows up on your screen and you can start a conversation with one of our specialists immediately.  



My Eliza

Use your account to: 

  • Check your booking
  • Change your booking
  • Cancel your booking 

Go to My Eliza 

Special holidays

Do you want advice for a custom holiday? Use one of our forms to specify how we can help! 

Request a tour/custom holiday

Business address

Eliza was here
Part of Sunweb Group UK Ltd
83 Victoria Street
London
SW1H 0HW
United Kingdom

Social media

Ask your question via Facebook Messenger or Instagram DM. 

About Eliza was here

  • Eliza's story 
  • Working at Eliza was here 
  • Organisation 
  • Collaboration 

Read more

WhatsApp or call us!

You can call us or send a WhatsApp
message via the following phone number:
+442076608450.

Opening hours:
Mon-Fri 8:00-17:00 
Sat-Sun Closed 
Click here to view our adjusted opening
hours

 

Send us an email  

Do you have a question? You can contact us by sending an email via our contact form.

Live chat
When our live chat is available, it shows up on your screen and you can start a conversation with one of our specialists immediately.  



My Eliza

Use your account to: 

  • Check your booking
  • Change your booking
  • Cancel your booking 

Go to My Eliza 

Special holidays

Do you want advice for a custom holiday? Use one of our forms to specify how we can help! 

Request a tour/custom holiday

Business address

Eliza was here
Part of Sunweb Group UK Ltd
83 Victoria Street
London
SW1H 0HW
United Kingdom

Social media

Ask your question via Facebook Messenger or Instagram DM. 

About Eliza was here
  • Eliza's story 
  • Working at Eliza was here 
  • Organisation 
  • Collaboration 

Read more