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  3. My holiday destination suddenly has stricter vaccination rules, what are my options?

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My holiday destination suddenly has stricter vaccination rules, what are my options?

It is your responsibility to meet the requirements of your destination. If a destination makes a booster shot mandatory or shortens the validity of a vaccination certificate and you cannot meet these requirements, any rebooking or cancellation costs are for your own account. You can use our Exchange Guarantee with which you can rebook your self-drive holiday up to 6 weeks before departure. 


Do you want to cancel your holiday? Please note that you can not cancel your holiday free of charge. If you booked an insurance, please check with your insurance company if there are any costs covered.


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My Eliza

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Eliza was here
Part of Sunweb Group UK Ltd
83 Victoria Street
London
SW1H 0HW
United Kingdom

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WhatsApp or call us!

You can call us or send a WhatsApp
message via the following phone number:
+442076608450.

Opening hours:
Mon-Fri 8:00-17:00 
Sat-Sun Closed 
Click here to view our adjusted opening
hours. 

 

Send us an email  

Do you have a question? You can contact us by sending an email via our contact form.

Live chat
When our live chat is available, it shows up on your screen and you can start a conversation with one of our specialists immediately.  

My Eliza

Use your account to: 

  • Check your booking
  • Change your booking
  • Cancel your booking 

Go to My Eliza 

Special holidays

Do you want advice for a custom holiday? Use one of our forms to specify how we can help! 

Request a tour/custom holiday

Business address

Eliza was here
Part of Sunweb Group UK Ltd
83 Victoria Street
London
SW1H 0HW
United Kingdom

Social media

Ask your question via Facebook Messenger or Instagram DM. 

About Eliza was here
  • Eliza's story 
  • Working at Eliza was here 
  • Organisation 
  • Collaboration 

Read more