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  2. Do I have to quarantine when I go on holiday?

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Do I have to quarantine when I go on holiday?

Quarantine obligation at destination

This depends on the situation per destination. Sometimes it may be that only unvaccinated people have to be quarantined at their destination. At other destinations this also applies to vaccinated persons. If there is a quarantine obligation for your holiday, we will always contact you at least two weeks before departure and inform you about the possibilities. If a destination does not distinguish between vaccinated and unvaccinated travelers, but requires everyone to go into quarantine, you can cancel your holiday free of charge.


Do the quarantine rules change when you are already at your destination?

If a quarantine obligation occurs while you are at your destination, this will not be reimbursed. Does your destination receive a negative travel advice? Then Eliza ensures that you can travel home safely with our Repatriation Guarantee.


Quarantine obligation after returning to the UK

If after your holiday a quarantine obligation applies when you return to the UK, this is no reason to cancel free of charge. This is your own responsibility. 



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WhatsApp or call us!

You can call us or send a WhatsApp
message via the following phone number:
+442076608450.

Opening hours:
Mon-Fri 8:00-17:00 
Sat-Sun Closed 
Click here to view our adjusted opening
hours

 

Send us an email  

Do you have a question? You can contact us by sending an email via our contact form.

Live chat
When our live chat is available, it shows up on your screen and you can start a conversation with one of our specialists immediately.  



My Eliza

Use your account to: 

  • Check your booking
  • Change your booking
  • Cancel your booking 

Go to My Eliza 

Special holidays

Do you want advice for a custom holiday? Use one of our forms to specify how we can help! 

Request a tour/custom holiday

Business address

Eliza was here
Part of Sunweb Group UK Ltd
83 Victoria Street
London
SW1H 0HW
United Kingdom

Social media

Ask your question via Facebook Messenger or Instagram DM. 

About Eliza was here
  • Eliza's story 
  • Working at Eliza was here 
  • Organisation 
  • Collaboration 

Read more