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  3. Will I get my money back if my holiday is cancelled due to corona (cash refund guarantee)?

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Will I get my money back if my holiday is cancelled due to corona (cash refund guarantee)?

Yes! If your booking is cancelled by Eliza due to COVID-19, you are entitled to our cash refund guarantee. As soon as we are notified about your holiday being unable to go ahead within two weeks before your departure, we will contact you via email.


What are the terms of the Cash Refund guarantee?

At Eliza we guarantee that if we cancel your holiday, you are guaranteed to get your money back, even if you paid with a credit note. All refunds will be returned directly to your bank account within 14 days, even if you booked the holiday using a Refund Credit Note or Holiday Refund Note.


View all the terms & conditions for the cash refund guarantee.


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WhatsApp or call us!

You can call us or send a WhatsApp
message via the following phone number:
+442076608450.

Opening hours:
Mon-Fri 8:00-17:00 
Sat-Sun Closed 
Click here to view our adjusted opening
hours. 

 

Send us an email  

Do you have a question? You can contact us by sending an email via our contact form.

Live chat

When our live chat is available, it shows up on your screen and you can start a conversation with one of our specialists immediately.  

My Eliza

Use your account to: 

  • Check your booking
  • Change your booking
  • Cancel your booking 

Go to My Eliza 

Special holidays

Do you want advice for a custom holiday? Use one of our forms to specify how we can help! 

Request a tour/custom holiday

Business address

Eliza was here
Part of Sunweb Group UK Ltd
83 Victoria Street
London
SW1H 0HW
United Kingdom

Social media

Ask your question via Facebook Messenger or Instagram DM. 

About Eliza was here

  • Eliza's story 
  • Working at Eliza was here 
  • Organisation 
  • Collaboration 

Read more

WhatsApp or call us!

You can call us or send a WhatsApp
message via the following phone number:
+442076608450.

Opening hours:
Mon-Fri 8:00-17:00 
Sat-Sun Closed 
Click here to view our adjusted opening
hours. 

 

Send us an email  

Do you have a question? You can contact us by sending an email via our contact form.

Live chat
When our live chat is available, it shows up on your screen and you can start a conversation with one of our specialists immediately.  

My Eliza

Use your account to: 

  • Check your booking
  • Change your booking
  • Cancel your booking 

Go to My Eliza 

Special holidays

Do you want advice for a custom holiday? Use one of our forms to specify how we can help! 

Request a tour/custom holiday

Business address

Eliza was here
Part of Sunweb Group UK Ltd
83 Victoria Street
London
SW1H 0HW
United Kingdom

Social media

Ask your question via Facebook Messenger or Instagram DM. 

About Eliza was here
  • Eliza's story 
  • Working at Eliza was here 
  • Organisation 
  • Collaboration 

Read more