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  1. Cancellation
  2. Can I cancel one or more of the people in my booking?

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Can I cancel one or more of the people in my booking?

If you want to cancel one or more people from your booking, you can request this via your My Eliza account. Cancellation fees will apply, according to the standard Eliza was here conditions. 


Your cancellation request will be processed within a week. Please note that only the main booker can submit the partial cancellation request. 

With partial cancellations, the price for the remaining travellers often increases. This is because you will be staying in the room/apartment/chalet with fewer people. These are called additional costs. If the total travel sum ends up being higher than the original booking, we will add a discount so that the total travel sum remains the same (or less). 

If people are cancelled and the entire travel sum has already been paid, the overpaid amount will be transferred to the main booker. The main booker can then transfer the money to the cancelled person(s). If you have (partially) paid for your trip with a credit note Eliza was here will reassign this amount to a credit note. Eliza was here can not be held responsible for the settlement of costs between participants.


Note: If you have booked a holiday including flights. Then different cancellation conditions apply. If you cancel the holiday, you will have to pay 100% costs for the flights in addition to a percentage of the other costs.


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Don't hesitate do contact us using the contact information below so we can help answer your questions.

WhatsApp or call us!

You can call us or send a WhatsApp
message via the following phone number:
+442076608450.

Opening hours:
Mon-Fri 8:00-17:00 
Sat-Sun Closed 
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Do you have a question? You can contact us by sending an email via our contact form.

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When our live chat is available, it shows up on your screen and you can start a conversation with one of our specialists immediately.  



My Eliza

Use your account to: 

  • Check your booking
  • Change your booking
  • Cancel your booking 

Go to My Eliza 

Special holidays

Do you want advice for a custom holiday? Use one of our forms to specify how we can help! 

Request a tour/custom holiday

Business address

Eliza was here
Part of Sunweb Group UK Ltd
83 Victoria Street
London
SW1H 0HW
United Kingdom

Social media

Ask your question via Facebook Messenger or Instagram DM. 

About Eliza was here

  • Eliza's story 
  • Working at Eliza was here 
  • Organisation 
  • Collaboration 

Read more

WhatsApp or call us!

You can call us or send a WhatsApp
message via the following phone number:
+442076608450.

Opening hours:
Mon-Fri 8:00-17:00 
Sat-Sun Closed 
Click here to view our adjusted opening
hours

 

Send us an email  

Do you have a question? You can contact us by sending an email via our contact form.

Live chat
When our live chat is available, it shows up on your screen and you can start a conversation with one of our specialists immediately.  



My Eliza

Use your account to: 

  • Check your booking
  • Change your booking
  • Cancel your booking 

Go to My Eliza 

Special holidays

Do you want advice for a custom holiday? Use one of our forms to specify how we can help! 

Request a tour/custom holiday

Business address

Eliza was here
Part of Sunweb Group UK Ltd
83 Victoria Street
London
SW1H 0HW
United Kingdom

Social media

Ask your question via Facebook Messenger or Instagram DM. 

About Eliza was here
  • Eliza's story 
  • Working at Eliza was here 
  • Organisation 
  • Collaboration 

Read more